Akvárium Klub is a dog-friendly venue and our doors are open for pets, providing them with fresh water every day.
How can I expedite entry to the premises?
It’s worth preparing your bag, ID card or other form of identification and your previously purchased ticket which clearly displays the barcode or QR code.
Do you use wristbands? Where can I redeem my ticket?
Yes, naturally, we use wristbands, which can be redeemed on site 30 minutes before gates open or throughout the duration of the event at the entrances. In order to facilitate entry to the event, we kindly ask you to prepare your ticket and QR code in a clearly displayed manner on your phone.
Is the concert ticket I purchased valid for the post-concert party?
Unfortunately, no. You cannot automatically attend the post-concert party with your concert ticket. In all cases, this requires purchasing a separate ticket.
If you lost your phone, keys, id card, etc., please contact us at the [email protected] e-mail address and our colleagues will do their best to assist you.
It’s highly important for us to reduce the burden we place on the environment through our operation, therefore we have decided to replace our single-use plastic cups with Repohár cups.
The re-cup system works as follows:
Re-cups cannot be redeemed for cash.
Where can I get tickets?
Tickets can be purchased through the ticket office at Akvárium Klub or online.
Our ticket office opens one hour before the doors open on program days!
General ticket information
Vouchers can be used to pay in person at the ticket office at Akvárium Klub. We accept bank cards, SZÉP Cards and Erzsébet vouchers.
Online you can pay with OTP Szép kártya.
What does the VIP ticket include?
If you need any help or have questions concerning online transactions, or you’re looking for some solution to issues arising during your purchase, please contact us at the [email protected] email address.
If you purchased tickets from our ticketing partner, please contact them first if any issues should arise.
Ticket types and specifications
I can’t find my ticket! What should I do?
First of all, check the following:
1) Make sure you are looking for your ticket in the email account used for your purchase.
2) Check the SPAM folder of your email account to see if your ticket is there. If you still can’t find your ticket, contact us at the [email protected] email address and we’ll help you out. We need the following information provided upon your purchase: which concert you purchased your ticket for, the date of the concert, last name, first name, e-mail address, transaction time and date. We kindly inform you that our customer service has a 3-day response time.
Beverages and foodstuffs purchased outside Akvárium Klub cannot be brought into the premises of Akvárium Klub.
It is strictly forbidden to carry drugs, pyrotechnic devices, explosives, poisonous or inflammable materials or devices and instruments for creating graffiti, including spray paints or markers, as well as firearms, knives, butterfly knives, switchblades, pepper spray, clubs, telescoping batons, metal chains, throwing stars, sling-shots and other devices particularly dangerous to public safety.
Certain rooms of Akvárium Klub (Main Hall, Small Hall, VOLT Lokál) cannot be entered in coats or with an umbrella, which we kindly ask you to leave at the cloakroom.
The Akvárium Klub area is accessible to disabled visitors by lift from Elisabeth Square.
Only the NagyHall VIP is wheelchair accessible.
Due to the location of the venue, we can only accept a limited number of disabled guests (2 people) for our events. For every concert held in NagyHall, an additional ticket can be used to secure your seat at the concert. The ticket entitles a disabled guest and their companion to enter. We ask that you only add 1 additional ticket to your basket when purchasing the ticket. We recommend that you contact our colleagues in advance at the email address [email protected] even after redeeming the ticket.