FAQ

If you lost your phone, keys, id card, etc., please contact us at the info@akvariumklub.hu e-mail address and our colleagues will do their best to assist you.

Beverages and foodstuffs purchased outside Akvárium Klub cannot be brought into the premises of Akvárium Klub.

It is strictly forbidden to carry drugs, pyrotechnic devices, explosives, poisonous or inflammable materials or devices and instruments for creating graffiti, including spray paints or markers, as well as firearms, knives, butterfly knives, switchblades, pepper spray, clubs, telescoping batons, metal chains, throwing stars, sling-shots and other devices particularly dangerous to public safety.

Cloakroom

Certain rooms of Akvárium Klub (Main Hall, Small Hall, VOLT Lokál) cannot be entered in coats or with an umbrella, which we kindly ask you to leave at the cloakroom.

Where can I get tickets?

Tickets can be purchased through the ticket office at Akvárium Klub or online.

Ticket office

The on-site ticket office is open every day from noon to 8 pm. On concert days, the office stays open after 8 pm, yet tickets are only sold after 8 pm for events taking place on the day in question.

General ticket information

  •      Your ticket (or online voucher) will be redeemed at the entrance for a wristband.
  •      There’s no need to print your online voucher – it’s enough to present the QR code at the entrance.

Vouchers

Vouchers can be used to pay in person at the ticket office at Akvárium Klub. We accept bank cards, SZÉP Cards and Erzsébet vouchers.

Ticket helpdesk

If you need any help or have questions concerning online transactions, or you’re looking for some solution to issues arising during your purchase, please contact us at the jegy@akvariumklub.hu email address.

If you purchased tickets from our ticketing partner, please contact them first if any issues should arise.

Ticket types and specifications

Normal ticket

VIP ticket

 

  • Entrance is free of charge under 10 years of age while escorted by an adult with a ticket
  • Visitors between ages of 10 and 18 can enter with a valid ticket when escorted by an adult
  • Visitors over 18 years of age can attend events with a ticket
  • Electronic music events can only be attended by visitors over eighteen years of age, including events that end after 11 pm
  • A maximum of three visitors under eighteen years of age may attend events accompanied by a single adult.
  • Visitors can make audio and visual recordings, recordings of concerts and events can only be made with prior written consent.
  • Audio and visual recordings can be made of visitors which may be utilized for additional purposes.

 

Akvárium Klub is a dog-friendly venue and our doors are open for pets, providing them with fresh water every day between noon and 5 pm.