FAQ

• Visitors can make audio and visual recordings, recordings of concerts and events can only be made with prior written consent.
• Audio and visual recordings can be made of visitors which may be utilized for additional purposes.

• Akvárium Klub operates a cloakroom during the events that is  mandatory to use. Visitors  may not enter some rooms of the Akvárium Club (Nagyhall, Kishall, Akvárium Lokál) with a jacket, bag or umbrella, they must be placed in the cloakroom.
• We assume no responsibility for belongings left in coats and baggage. We only accept responsibility for baggage and coats provided with a serial number, up to the value of 25.000 HUF. In the case of lost cloakroom tickets, coats and baggage my be reclaimed at the end of the event subsequent to identification and taking down records. The cloakroom cannot be held responsible for coats and baggage claimed by a third party.
• Make sure to keep your cloakroom tag as this allows us to return your belongings. In the case of lost tags, we charge a re-manufacturing fee.
• Belongings left in the cloakroom will be kept for 30 days from the event, yet following the expiry of this date, we will no longer be able to store your belongings. 
• The one-time cloakroom fee is 500 HUF.

Akvárium Klub is a dog-friendly venue and our doors are open for pets, providing them with fresh water every day.

How can I expedite entry to the premises?

It’s worth preparing your bag, ID card or other form of identification and your previously purchased ticket which clearly displays the barcode or QR code.

Do you use wristbands? Where can I redeem my ticket?

Yes, naturally, we use wristbands, which can be redeemed on site 30 minutes before gates open or throughout the duration of the event at the entrances. In order to facilitate entry to the event, we kindly ask you to prepare your ticket and QR code in a clearly displayed manner on your phone. 

Is the concert ticket I purchased valid for the post-concert party?

Unfortunately, no. You cannot automatically attend the post-concert party with your concert ticket. In all cases, this requires purchasing a separate ticket. 

If you lost your phone, keys, id card, etc., please contact us at the [email protected] e-mail address and our colleagues will do their best to assist you.

It’s highly important for us to reduce the burden we place on the environment through our operation, therefore we have decided to replace our single-use plastic cups with Repohár cups.

The re-cup system works as follows:

• We charge a HUF 390 re-cup usage fee for your first drink purchase
• Subsequently, you can replace your cup for a new drink in a clean cup at any of our bars and if you don’t wish to take the cup with you at the end of the evening, we will provide you with an Akvárium Klub token
• Keep the token and bring it with you for your next visit, allowing you to redeem your re-cup free of charge

Re-cups cannot be redeemed for cash.

Where can I get tickets?

Tickets can be purchased through the ticket office at Akvárium Klub or online.

Ticket office

Our ticket office opens one hour before the doors open on program days!

General ticket information

•      Your ticket (or online voucher) will be redeemed at the entrance for a wristband.
•      There’s no need to print your online voucher – it’s enough to present the QR code at the entrance.

Vouchers

Vouchers can be used to pay in person at the ticket office at Akvárium Klub. We accept bank cards, SZÉP Cards and Erzsébet vouchers.
Online you can pay with OTP Szép kártya.

Ticket types

Normal ticket
VIP ticket

What does the VIP ticket include?

• good view of the stage from the VIP gallery
• separate drinks counter
• separate toilet
• expedited entry
• comfortable armchairs/sofas

Ticket helpdesk

If you need any help or have questions concerning online transactions, or you’re looking for some solution to issues arising during your purchase, please contact us at the [email protected] email address.

If you purchased tickets from our ticketing partner, please contact them first if any issues should arise.

Ticket types and specifications

• Normal ticket
• VIP ticket

I can’t find my ticket! What should I do?

First of all, check the following:

1) Make sure you are looking for your ticket in the email account used for your purchase.

2) Check the SPAM folder of your email account to see if your ticket is there. If you still can’t find your ticket, contact us at the [email protected] email address and we’ll help you out. We need the following information provided upon your purchase: which concert you purchased your ticket for, the date of the concert, last name, first name, e-mail address, transaction time and date. We kindly inform you that our customer service has a 3-day response time. 

Beverages and foodstuffs purchased outside Akvárium Klub cannot be brought into the premises of Akvárium Klub.

It is strictly forbidden to carry drugs, pyrotechnic devices, explosives, poisonous or inflammable materials or devices and instruments for creating graffiti, including spray paints or markers, as well as firearms, knives, butterfly knives, switchblades, pepper spray, clubs, telescoping batons, metal chains, throwing stars, sling-shots and other devices particularly dangerous to public safety.

Cloakroom

Certain rooms of Akvárium Klub (Main Hall, Small Hall, VOLT Lokál) cannot be entered in coats or with an umbrella, which we kindly ask you to leave at the cloakroom.

The Akvárium Klub area is accessible to disabled visitors by lift from Elisabeth Square.

Only the NagyHall VIP is wheelchair accessible.

Due to the location of the venue, we can only accept a limited number of disabled guests (2 people) for our events. For every concert held in NagyHall, an additional ticket can be used to secure your seat at the concert. The ticket entitles a disabled guest and their companion to enter. We ask that you only add 1 additional ticket to your basket when purchasing the ticket. We recommend that you contact our colleagues in advance at the email address [email protected] even after redeeming the ticket.